Customer Support
We are here to help you choose the right product, resolve order-related issues, or answer technical questions. Our goal is to make your purchase as simple and hassle-free as possible.
How we can help
We are happy to assist you with:
- choosing the right belt for your device
- identifying the correct model based on the brand and device type
- using the belt length calculator
- product availability
- order status and delivery
- returns or complaints
If you are unsure which belt to choose, do not hesitate to contact us. In many cases, it is enough to send a photo of your device or old belt, and we will be happy to help you find the correct option.
How to contact us
The fastest way to contact us is by e-mail.
We usually reply within 1 business day.
E-mail: info@fixphono.com
Information for faster assistance
If your question concerns belt selection or compatibility, please include:
- device brand
- device model
- device type (e.g. turntable, tape recorder, CD player, etc.)
- belt dimensions or a photo of the belt, if possible
If your question concerns an order, please also include:
- order number
Thanks to this information, we can respond more quickly and accurately.
Frequently asked questions
You can also find many answers in the Frequently Asked Questions (FAQ) section or in our Advice section, where we explain for example:
- how to measure a belt
- how to use the belt length calculator
- how to choose the correct belt width